As a Customer Service Representative specializing in KYC, you will play a vital role in ensuring compliance, security, and a seamless experience for our customers.
Your responsibilities will include:
- Verify and authenticate customer identity documents and information in compliance with regulatory guidelines.
- Provide exceptional customer service by addressing inquiries, resolving issues, and guiding customers through the KYC process.
- Maintain accurate and up-to-date records of customer information and interactions.
- Identify potential risks or suspicious activities and escalate them for further investigation.
- Communicate effectively with customers and internal teams to facilitate a smooth KYC process.
- Contribute to the improvement of KYC processes and procedures to enhance efficiency and accuracy.
- High school diploma or equivalent (Bachelor's degree preferred).
- Prior experience in customer service, KYC, compliance, or a related field is a plus.
- Strong attention to detail and ability to work with sensitive information.
- Excellent communication skills, both verbal and written.
- Knowledge of KYC regulations and best practices is desirable.
- Proficiency in using relevant software and tools.
- Ability to work independently and as part of a team.