Responsibilities:

• Exceptional ability in providing professional, efficient, and friendly client services.
• Ability to coordinate with other departments on client-related matters.
• Ability to keep updated on new developments in the field of client services.
• Ensuring a positive and professional client service experience.
• Managing client inquiries via phone, email, online, or in person.
• Directing client complaints or complex queries to relevant departments in a timely manner.
• Providing clients with technical assistance on products and services.
• Expediting serious issues to management toward prompt resolution.
• Maintaining client records and documenting processes.

Requirements:

• Minimum of 1-2 years experience in a relevant client engaging role
• Willingness and the ability to travel to client locations, when required.
• Excellent interpersonal and record keeping skills.